Refund policy
Derry Return & Refund Policy
Last updated: [08/04/2026]
We want you to love your Derry gear. If something’s not right, here’s how we handle it.
Return Eligibility
• Returns must be requested within 14 days of delivery.
• Items must be unused, unopened, and in original packaging. Because our products are detailing chemicals and applicators, we cannot accept returns on opened or used items unless they arrived damaged or defective.
• Proof of purchase (order number or confirmation email) is required.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn’t what you ordered:
1. Contact us at [cderryf8@gmail.com] within 7 days of delivery.
2. Include your order number and clear photos of the item and packaging.
3. We’ll send a replacement or issue a full refund — no need to ship the item back in most cases.
Non-Damaged Returns (Changed Your Mind)
• Email [cderryf8@gmail.com] with your order number to request a return authorization.
• Customer is responsible for return shipping costs.
• Once we receive and inspect the item, we’ll process your refund to the original payment method within 5–7 business days.
• A restocking fee may apply to certain items — [INCLUDE % OR REMOVE IF N/A].
Non-Returnable Items
• Opened or used chemicals, sprays, and consumables
• Clearance or final sale items
• Gift cards
Refunds
• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
• Shipping costs are non-refundable unless the return is due to our error (damaged/defective/incorrect item).
Order Cancellations
• Orders can be cancelled for a full refund only if they have not yet shipped. Once an order ships, our standard return policy applies.
Questions?
Reach out anytime at [cderryf8@gmail.com] — we’re happy to help.